Returns Information

Should you wish to return any product for a replacement or refund, please ensure that it meets with our returns policy below before sending to this address:

Fluid Media Ltd.
16 Penns Court
Eachelhurst Rd
Sutton Coldfield
West Midlands
B76 1DL

For replacements please enclose a note giving the name that the order was made in, and what you'd like it to be replaced with. We'll also require payment for the return delivery, please click the 'Replacement Delivery Charge' button below and select your country.

For refunds please enclose a note giving the name that the order was made in, and we'd appreciate it if you could mention the reason for the return as this could help our future practices.

Please ensure all goods are sufficiently packaged and have adequate insurance.
(We recommend the online delivery company InterParcel.com)


Please contact us with any returns enquiries.

Returns Policy
Under the United Kingdoms distance selling regulations, if you have changed your mind after purchasing a product from us, you can return the goods for a full refund subject to the following conditions:
1. The items are in stock condition (as when they were delivered)
2. You inform us within 7 days of delivery of product
3. You pay for the return of goods to us
4. Goods are returned in the original packing in a re-saleable condition
5. If the goods are refused by us because any of the above is not met we will return the goods to you and you will be charged for the return
6. Postage prices displayed on this site are shown at a subsidised rate, should a replacement product be required, a non-subsidised postal charge will be made

Conditions are not binding and may be adjusted at any time.